Webpay Terms and Conditions
Structure and governance
Please read these terms carefully before using our online payment facility - Webpay. Using this facility on this website indicates that you accept these terms.
All Terms and Conditions shown below are secondary to the rules and regulations of the University as defined in the Student Handbook.
A payment made via the online facility does not on it's own constitute an agreement between you and the University. A contract will only come into being when separate conditions for the provision of a service have been fulfilled, for example the completion of a registration form or residential licence agreement.
Your payment will normally reach your University account on the next working day following the completion of your payment authorisation.
We cannot accept liability for any payment that does not reach the correct account due to incorrect account number or personal details being provided.
Should your provider decline payment, the University is not obliged to bring this to your attention. If you fail to receive a payment confirmation email, you should check with your card provider that payment has been processed through your account.
Overpayments and refunds
In the event that an overpayment is made, the credit balance arising may be used to offset any debt or outstanding invoice on the student’s account (whether arising from tuition, accommodation fees, or any other legitimate charge). The credit balance will be offset against the oldest outstanding invoice. Applications for a refund should be submitted to firstname.lastname@example.org or telephone 023 9284 5533
If there is no other debt or outstanding invoice, the credit balance will be refunded in accordance with the University’s normal procedures, as follows:-
Refunds, if applicable, will only be made to the debit/credit card used for the original transaction. If, at the time of the refund, the card has expired or the account closed, documentary evidence will be required from the card holder before the refund can be made.
Privacy and data protection
The University provides this online payment facility as a service to you and is committed to respecting and protecting your privacy.
We will only use information entered on this site for the following purposes:
- Administration of your payment and maintenance of your account with us, including the issue of receipts by e-mail and the administration of overpayments and refunds
- Prevention of fraud
- Debt recovery
Occasionally, we may need to share your information with other organisations to fulfil the above purposes. We will not otherwise sell, licence or trade your personal information to others. We do not provide your personal information to direct marketing companies. We do not store your credit or debit card information after payments have been processed.
By using this facility you consent to the collection and use of your personal information as detailed above. The processing of personal data is regulated by the Data Protection Act 2018.
All payment details which are entered through this facility are encrypted when the student or third party makes a payment. The University does not collect the payment directly from the payer; the payment is collected by our Payment Service Provider. Communications to and from the Payment Service Provider’s site are encrypted.
The University shall not be liable for any failure of the student or third party making payment of fees to properly protect data from being seen on their screen by other persons, or otherwise obtained by such other persons during the online payment process. Furthermore the University shall not be liable for any omission to provide accurate information in the course of the online payment process.