Empowered Consumer Revolution: Are you Ready? Short Course


We stand on the brink of a technological ‘Fourth Industrial Revolution’ that will fundamentally alter the way we live. Businesses need to understand their changing environment, challenge the assumptions of their current organisation and continuously innovate where they can. 

Consumers are no longer passive - they have become empowered customers. There’s no doubt we’ve arrived at the moment the ‘Empowered Consumer’ takes control. So how does a business compete in such a market and how do you get the new consumer to purchase your product or service? This course will give you some valuable tools that can be utilised with every business.

This course is suitable for

  • SMEs
  • Corporate organisations
  • Managers
  • Line managers
  • Supervisors
  • Mentors and coaches
  • Employees interested in career development

Course details


  • Venue: University of Portsmouth
  • Duration: Full-day

Date and time

  • Wednesday 11 May 2022
  • 9.30am-4.15pm


  • £247

What you'll experience

On this short course you'll:

  • understand the Fourth Industrial Revolution.
  • explore the challenges and opportunities of Artificial Intelligence.
  • discuss the characteristics of the changed consumer
  • explore how to compete in this evolving business environment


Lynn Williams is an NLP and EQ qualified consultant and trainer who has worked in business, education and social work in the UK and USA for more than twenty-five years. She provides consultancy and training to a wide variety of different professions and is best known for her innovative ‘communication’ training which provides tools and strategies that are easily transferable into the workplace and personal lives.

Entry requirements

There are no entry requirements for this course. 

How to book

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